FAQ

Yes. All our products are authentic. We source majority of our cards directly from Wizards of the Coast and their distributors who sell authentic products. Besides, we also have professional in-house traders to ensure all the cards we received are authentic.

Yes. However, we only offer wholesale price for original sealed products. Please email to wholesale@mtgmintcard.com for any wholesale enquiry.

After you have logged in to My Account, your order history will be displayed with all the purchases you have made on our website, with the most recent one on top.

The status of your order is shown under the Status column, you can refer to the symbol for detailed description of your order status.

The limit will be the maximum number that you can add to your shopping cart at any given time and it is varied for different card. The orders that exceed the limit in every day (24 hours) period may result in the modification or cancellation of your order.

For the convenience of our valued customers, we accept lots of different payment options:

• All major credit cards including Visa, Mastercard, American Express, Discover
• Paypal
• Cash (only accepted for local pick up)

We also accept the following payment options if your order is above $1,000

• Money orders (only money orders drawn from a US bank in US currency will be accepted)
• Wire transfer

Please send us an email and let us know what you want to purchase if you want to do wire transfer.
However, we do not accept personal check(s) for any purchase.

We ship all our products to most countries all over the world. You can check the country zone from the Shipping page. If you are still not sure which shipping zone your country belongs to, please feel free to write to us.

We will be responsible for the shipping fee ONLY. International shipments may be subjected to local duties and taxes or other surcharges (like warehouse fee / storage fee etc). Customers are responsible for these charges incurred. If you refuse the shipment due to these fees and the package is returned to us, we will deduct the return shipping cost and any associated fees from your order's refund.

Yes. However, local pickup is only available in Hong Kong. Please choose Local Pickup as the shipping method during the checkout process, and you can pick up your items at:

MTG Mint Card Flat B 9/F Heep Kee Commercial Bldg. 205-211 Wing Lok St. Sheung Wan Hong Kong HK (852) 2815 0097 Mon - Fri 9:00am - 6:00pm Sat 9:00am - 1:00pm Sun Closed Holiday Closed

Depending on your item and shipping method, the estimated shipping time required for different countries are as follows:

	Zone 1 (US)	Zone 2	Zone 3	Zone 4	Zone 5
USPS First Class Mail or equivalent	within 3 weeks	within 4 weeks	within 6-8 weeks	within 4 weeks	within 4 weeks
USPS Priority Mail or equivalent	within 3-9 working days	N/A	N/A	N/A	N/A
Worldwide Express or equivalent	within 5 days	within 5 days	within 5-7 days	within 5 days	within 5 days

International zone 2 countries include American Samoa, Austria, Belgium, Brunei Darussalam, Cambodia, Canada, Denmark, Finland, France, France, Metropolitan, French Polynesia, Germany, Guam, Ireland, Italy, Liechtenstein, Luxembourg, Mexico, Micronesia, Federated States of, Monaco, Netherlands, New Caledonia, New Zealand, Northern Mariana Islands, Norway, Palau, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom.

International zone 3 countries include Afghanistan, Albania, Andorra, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Belarus, Belize, Bolivia, Bosnia and Herzegowina, Botswana, Brazil, Bulgaria, Burundi, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Dominican Republic, Ecuador, El Salvador, Estonia, Gabon, Georgia, Gibraltar, Greece, Guadeloupe, Guatemala, Honduras, Hungary, Iceland, India, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Madagascar, Maldives, Malta, Martinique, Mauritius, Republic of Moldova, Morocco, Netherlands Antilles, Nicaragua, Oman, Panama, Paraguay, Peru, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, Saudi Arabia, Serbia , Slovakia (Slovak Republic), Slovenia, South Africa, Sri Lanka, Tajikistan, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela, Virgin Islands (U.S.).

International zone 4 countries include China, Hong Kong, Indonesia, Japan, Republic of Korea, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Viet Nam.

International zone 5 countries include Australia.

Yes, we ship to PO Boxes, APO, FPO or other military addresses by standard shipping and handling only (i.e. USPS First Class/ Priority Mail or equivalent). Express delivery service is not allowed for these types of addresses.

Tracking number is only available for Priority Mail (US only) and Express delivery service (US and International) shipping, and the tracking number will be sent to you in email directly from the postal carrier once your order is shipped.

An email update will be sent to you once your order has been shipped. Besides, you can also check the order status at My Account. The status of your order is shown under the Status column, you can refer to the symbol for detailed description of your order status.

You may change your address before your order is shipped. Please write to us to request for change of address as soon as possible. If your package is already shipped, or if the package is undeliverable and returned to us, a reshipment fee may be applied for shipping the order to you again. However, it is more important to fill out your address carefully when you are placing an order.

Shipping to US may take as long as 3 weeks, 4 weeks for international zone 2, 4, 5 countries and up to 8 weeks for international zone 3 countries. If you have not received your order after the delivery time, you can write to us to report a lost shipment. Any address with 3 lost shipments reported will be considered as a "bad address". In order to make sure the packages are delivered correctly, all "bad address" orders must be shipped by Express delivery service. If you happen to encounter lost shipment frequently, please double check your postal address with your local post office or provide us with another mailing address to ensure you receive your order.

Please double check if you have placed your order correctly before contacting us. If there is really something wrong with your order, feel free to write to us and we will fix the problem for you as soon as possible.

The pre-order items will be shipped to you once it is released. If your order contains both in-stock and pre-order items, everything will be shipped to you in one shipment on the day when the pre-order items become available. Please allow up to one week for us to process the shipping for all the pre-order items (yet we usually ship 80% of the pre-order items within 3 days after the date of release). If you would like to receive the in-stock items without waiting for the pre-order items to be ready, please separate the in-stock and pre-order items into 2 different orders.

Yes, we are happy to buy the cards from you. Please check out our complete buy list and our buy list guide for more information about selling to us.

MTGMintCard.com accepts credit card payment thru Paypal only, which means that we do not have any of your credit card information. MTGMintCard.com uses SSL (Secure Sockets Layer) technology to encryptyour personal information during the Shopping Cart and Checkout process, so that it cannot be read while in transit. In addition, MTGMintCard.com is VeriSign certified, indicating that we have met the requirements of the VeriSign Security Certification Program and maintains industry standard technology, security policies and procedures. This certification can be verified by noting the unbroken key (for Netscape Navigator 3.0 or earlier) or locked padlock icon (for Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome) at the bottom of the browser.

When we are not able to provide you with the ordered item(s), you can choose either back order or refund. We will refund your payment automatically if we don't get any reply from you within 2 business days.

Please email us within 14 days of delivery, with your order number and a description of the damaged item. Please note that unauthorized returns may be refused. MTGMintCard.com will accept returns for damaged Singles, Sealed Booster Box, Sealed Booster Packs, Deck Protectors(Sleeves), Deck Boxes, Playmats, Fat Packs, Theme Decks and Miniature. We will NOT accept returns for Opened Booster Box, Opened Booster Packs and Opened Fat Packs.

If the returned item is confirmed damaged, we will bear the return postage and reimburse the relevant amount by Store Credits. However, we will ONLY be responsible for the return postage if you return the item by standard Air Mail. Please also note that we will only be responsible for the regular Air Mail shipping cost of the replacement item.

MTG Mint Card Ltd
Customer Service Department
9/F., Heep Kee Commerical Building
205-211 Wing Lok Street
Sheung Wan
Hong Kong

Please email us at support@mtgmintcard.com for any return requests. Please note that all return requests are reviewed in accordance with MTGMintCard.com's "Return and Refund Policy"