Yes. All our products are authentic. We source majority of our cards directly from Wizards of the Coast and their distributors who sell authentic products. Besides, we also have professional in-house traders to ensure all the cards we received are authentic.
We are only able to change your order before it is shipped. Therefore, please check the status of your order before submitting the change of order request to us. If your item has not been shipped and you really want to change your order, please write to us or send us an email at email@example.com as soon as possible.
If your item has already been shipped and you still want to change your order, you may return the items to us within 14 days from the date of purchase for store credits refund. For detailed information, please check out our cancellation/ return policy.
We have already listed all our inventories in our store, and the item is really not available if we have listed it as out of stock. We do not accept back orders for out of stock items due to the fluctuating nature of card prices. Please come back to check if the product is available again at a later time.
We ship all our products to most countries all over the world. You can check the country zone from the Shipping page. If you are still not sure which shipping zone your country belongs to, please feel free to write to us.
Depending on your item and shipping method, the estimated shipping time required for different countries are as follows:
International Zone 1 Countries
International Zone 2 countries
USPS First Class Mail or equivalent
Within 3 weeks
Within 4 weeks*
Within 6 weeks
USPS Priority Mail or equivalent
within 2 weeks
UPS Worldwide Express or equivalent
within 5 days
within 5 days
within 5 days
*For Italy, shipping by USPS First Class Mail (or equivalent) may take up to 6 weeks.
International zone 1 countries include Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand and United Kingdom.
International zone 2 countries include Argentina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czech Republic, Ecuador, Egypt, El Salvador, Estonia, Georgia, Greece, Hungary, Iceland, Israel, Iraq, Kuwait, Latvia, Paraguay, Peru, Portugal, Romania, Russia, Slovakia, South Africa, Turkey, Trinidad and Tobago, Ukraine, Uruguay and Venezuela.
Yes, we ship to PO Boxes, APO, FPO or other military addresses by standard shipping and handling only (i.e. USPS First Class/ Priority Mail or equivalent). Express delivery service is not allowed for these types of addresses.
Tracking number is only available for Priority Mail (US only) and Express delivery service (US and International) shipping, and the tracking number will be sent to you in email directly from the postal carrier once your order is shipped.
An email update will be sent to you once your order has been shipped. Besides, you can also check the order status at My Account. The status of your order is shown under the Status column, you can refer to the symbol for detailed description of your order status.
You may change your address before your order is shipped. Please write to us to request for change of address as soon as possible. If your package is already shipped, or if the package is undeliverable and returned to us, a reshipment fee may be applied for shipping the order to you again. However, it is more important to fill out your address carefully when you are placing an order.
Shipping to US may take as long as 3 weeks, 4 weeks for international zone 1 countries and up to 6 weeks for international zone 2 countries. If you have not received your order after the delivery time, you can write to us to report a lost shipment.
Any address with 3 lost shipments reported will be considered as a "bad address". In order to make sure the packages are delivered correctly, all "bad address" orders must be shipped by Express delivery service. If you happen to encounter lost shipment frequently, please double check your postal address with your local post office or provide us with another mailing address to ensure you receive your order.
Please double check if you have placed your order correctly before contacting us. If there is really something wrong with your order, feel free to write to us and we will fix the problem for you as soon as possible.
The pre-order items will be shipped to you once it is released. If your order contains both in-stock and pre-order items, everything will be shipped to you in one shipment on the day when the pre-order items become available. Please allow up to one week for us to process the shipping for all the pre-order items (yet we usually ship 80% of the pre-order items within 3 days after the date of release).
If you would like to receive the in-stock items without waiting for the pre-order items to be ready, please separate the in-stock and pre-order items into 2 different orders.
Depending on the cards you are ordering, for most of the cards, we should be able to email the codes to you before mailing. Please write to us to let us know if you would like to receive the codes in advance through email.
You may contact "mtgomintcard" in Magic Online or chat with us via windows live messenger live chat at firstname.lastname@example.org at 5pm to 2am from Sunday to Thursday and 5pm to 9pm on Friday (US Pacific Time) to collect the cards.